Return Policy

(A consumer is any natural person who enters into a legal transaction that is not primarily attributable to their commercial or self-employed professional activity.)

Information on the Right of Withdrawal

Right of Withdrawal

You have the right to withdraw from this agreement within 30 days without giving any reason.

The withdrawal period is 30 days from the date:

  • on which you, or a third party designated by you (who is not the carrier), have taken possession of the goods, provided you ordered one or more goods under one order and these are delivered together;

  • on which you, or a third party designated by you (who is not the carrier), have taken possession of the last good, provided you ordered several goods under one order and they are delivered separately.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this agreement. You can do so by email: info@arohamode.com.
You may use the attached model withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send the communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this agreement, we shall reimburse to you all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the standard delivery offered by us), without undue delay and at the latest within 30 days from the day on which we receive notice of your withdrawal.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise; in no event will you incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have either:

  • received the returned goods, or

  • you have supplied evidence of having sent back the goods,
    whichever is earlier.

You must send back or hand over the goods to us without undue delay and in any event no later than 30 days from the day on which you communicate your withdrawal from the contract to us. The deadline is met if you send back the goods before the 30-day period has expired.

The direct costs of returning the goods shall be borne by you.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusions from the Right of Withdrawal

The right of withdrawal does not apply to contracts:

  • for the supply of goods that are not prefabricated and made on the basis of an individual choice or decision by the consumer;

  • for the supply of goods that may perish quickly or have a limited shelf life;

  • for the supply of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, but which can only be delivered at the earliest 30 days after the conclusion of the contract and the value of which is dependent on fluctuations in the market;

  • for the supply of newspapers, periodicals, or magazines, with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts:

  • for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they were unsealed after delivery;

  • for the supply of goods which, after delivery, are inseparably mixed with other items due to their nature;

  • for the supply of audio or video recordings or computer software in sealed packaging, if the seal was removed after delivery.

Sample Cancellation Form

Please always contact us at the following email address before returning any goods: support@arohamode.com.
The return address on our parcels is not our return address. Upon request, you will receive our return address by email.

If you wish to cancel the contract, please complete the form below and send it to us by email:

Cancellation Form

I/we () hereby withdraw from the contract concluded by me/us () concerning:

  • the purchase of the following goods (*) /

  • the provision of the following service (*)

Ordered on: () ____________ / Received on: () ____________

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is submitted on paper):

Date: ______________

(*) Delete as appropriate.